If you’re not too accustomed to visiting the dentist, it can be a confusing place with all sorts of people walking around. Obviously, you can expect to walk into a reception area with other patients waiting in seats, but sometimes it’s hard to tell who is who and who works there. Here’s a quick rundown of staff you can expect to encounter while at the dentistry. Receptionist You’ll see these people everywhere you go, no matter which dentistry you visit. They help with your records, answer the phone, give you forms to fill out, call your name when it’s your turn to come back, and will typically handle billing at the end of your visit. Most often, receptionists are very friendly and are willing to help you out no matter when or what you need. Billing or insurance manager You may not see this person depending on the size of the dentistry as the role is often covered by receptionists. But bigger offices need financial managers that can help with any billing questions you may have and even walk you through what your insurance does and doesn’t cover. Dental hygienists You may see more hygienists than anyone walking around. And your time spent in a dentist’s office is likely to be spent with these workers longer than any other personnel. Hygienists are responsible for cleaning your teeth at your biannual visits, they can take your x-rays when needed, and they’ll do basic cleaning and flossing during your visits, too. And when the dentist comes in for other procedures, the hygienist is typically responsible for helping out and handing them tools needed Dentists Dentists are the ones who usually run the office itself. They’re the most qualified staff available and typically handle tougher, longer, or more in-depth procedures than anyone else. They’re very busy and sometimes during your visits you may not even see them. But if you do see them, well, you’re likely to see them longer than anyone else simply because the procedure will take longer. Specialists
Not all offices have specialists, especially those that are smaller or local rather than chains. Larger practices have specialists, though, and they will handle more unique or rare cases that need their expertise. The next time you visit the dentist, you may have a better idea as to who handles what, no matter what they’re wearing. If anything, you’ll know what each worker does strictly by how much time you spend with them.
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Randell Mcmanus
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